Author Archives: Russ Kaufmann

Missed Call Notification Failure

Who knew that users would actually get upset if they don’t get their Missed Call emails? Who knew that they would also get upset if they received hundreds of notifications in their email that they missed all of those calls … Continue reading

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Address Book Regeneration–Different in Lync 2013

As often happens, I miss some interesting changes between versions of OCS/Lync/Skype for Business. This time, I missed the following changes: RtcAb and RtcAb1 – In Lync Server 201o, the Address Book uses two databases, rtcab and rtcab1. The two … Continue reading

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Lync 2013 Client and Remote Call Control – CUCM

Yes, I know. Remote Call Control (RCC) is dead in the world of Lync. Well, it’s not dead yet, but I am sure it will get fully clubbed over the head soon. This issue reared its ugly head the other … Continue reading

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Unable to Publish Change to Trunk Configuration

This is a short post. I tried to make a change to a Trunk configuration,. I needed to set up the Trunk so that it would use TCP and to port 5060. I made the change in Topology Builder, and … Continue reading

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Persistent Chat is Deployed–Now What?

Persistent Chat (PChat to those near that have come to love it or hate it) is an interesting beast in that it isn’t very widely used in many organizations, if it is used at all. However, I have found that … Continue reading

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Rate My Call–Skype for Business

I would say that this is definitely one of the Top 10 questions that I hear from those that are investigating the upgrade to Skype for Business or have recently deployed it. Question: How do I turn off the Rate … Continue reading

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DIY Lync Diagnostics

I am like everyone else in that sometimes I just don’t have the time, the attentiveness, nor the in-depth knowledge to completely diagnose some of the off the wall stuff that I run into. I am also cheap in that … Continue reading

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