Get-CsBackupServiceStatus ErrorState

Before performing an Invoke-CsPoolFailover, it is always a good idea to make sure that the Backup Service is running properly. You should run the cmdlet from both sides to verify that you have

 

Get-CsBackupServiceStatus -poolfqdn pool01.infrastructurehelp.com

 

RunspaceId          : be5ae52b-3f48-4d15-8d36-842d4f5cacf6

ActiveMachineFqdn   : fe01.infrastructurehelp.com

OverallExportStatus : SteadyState

OverallImportStatus : ErrorState

BackupModules       : {UserServices.PresenceFocus:[FinalState,NormalState],

                      ConfServices.DataConf:[SteadyState,NormalState],

                      CentralMgmt.CMSMaster:[NotInitialized,ErrorState]}

 

 

Get-CsBackupServiceStatus -poolfqdn pool02.infrastructurehelp.com

 

RunspaceId          : be5ae52b-3f48-4d15-8d36-842d4f5cacf6

ActiveMachineFqdn   : fe4.infrastructurehelp.com

OverallExportStatus : SteadyState

OverallImportStatus : NormalState

BackupModules       : {UserServices.PresenceFocus:[FinalState,NormalState],

                      ConfServices.DataConf:[SteadyState,NormalState],

                      CentralMgmt.CMSMaster:[SteadyState,NotInitialized]}

 

Above, you can see that the import on pool01 failed. An issue can occur when moving a large number of users between pools where the databases don’t properly synch up during the moves. In such a case, there might be a user account, or more, that appears in both databases.

 

Microsoft support can provide a copy of the PoolConflictCorrector tool, which reads through the databases and identifies any user accounts that appear on both sides of the environment.

 

.\PoolConflictCorrector.exe -pool1fqdn pool01.infrastructurehelp.com -pool2fqdn pool01.infrastructurehelp.com -logfile PCC3.log

 

If there are any duplicates found, the tool will prompt you to correct each one. This will fix most issues with Backup Service failures.  

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