Rate My Call–Skype for Business

I would say that this is definitely one of the Top 10 questions that I hear from those that are investigating the upgrade to Skype for Business or have recently deployed it.

Question: How do I turn off the Rate My Call feature?

Microsoft’s Jens Trier Rasmussen covers this topic very well for us on the Technet Blog. I strongly suggest reading his blog post as it has some great information.

From what I keep hearing, Administrators have two major concerns:

  1. They don’t want users to be bothered with the pop-ups.
  2. They don’t want to be bothered with explaining why there are so many poor quality reports when the call quality is just fine.

I think the second issue is the most important to administrators. I hear from administrators that they don’t want to collect the call rating information as they are pretty sure that managers will be wanting to see reports on the data. The first time a manager sees the pop-up requesting feedback, they will know that the data is being collected and will want to know all about it. The call quality reporting that is self reported by users is not as reliable as we would like it to be, and it can be hard explaining to management that users are providing less than stellar responses despite the environment providing for top quality calls.

Keep in mind that in order for this feature to work properly, users need to have the following:

  • They need to be running Skype for Business 2015. Please note that the feature works whether running the Lync User Interface of the Skype for Business User Interface.
  • They need to be on a Skype for Business pool.
  • The Client Policy needs to be configured.

How do I Turn it Off?

Run the PowerShell cmdlet: Set-CsClientPolicy –RateMyCallDisplayPercentage 0

Set the parameter to zero, and users will not receive the pop-ups.

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One Response to Rate My Call–Skype for Business

  1. Pingback: Weekly IT Newsletter – July 13-17, 2015 | Just a Lync Guy

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