Outlook Sync Issues

Outlook2010NavigationI must get at least three or four calls a week with complaints about the Outlook Sync “Errors” that people are seeing. First off, there is no Sync “Errors” OutlookIconsfolder, it is a Sync Issues folder. Second, you won’t see the folder at all if you are a typical Outlook user as the folder is hidden.

The first time that I got a call, I asked, “What are you talking about? There isn’t any such folder.” Of course, many of you know that I am not exactly the guy you would want to call if you have an Outlook problem, so, don’t put too much into me not having a clue about this folder.

If you look at the typical navigation in Outlook 2010, there is no Sync Issues folder. However, if you go to the bottom of the navigation area on the left of Outlook, you will see an icon. If you hover over the icon, it will show that it is the Folder List icon and clicking on it causes some magic to happen and adds several items to the navigation in Outlook.

Outlook2010Navigation2After clicking the Folder List icon, several new folders/items appear on the navigation pane on the left. If you click on the one labeled Sync Issues, you may or may not see synchronization issues and of those, some of them might be actual errors. Even if there are errors, in most cases they are self correcting and whatever failed the last time will be properly OutlookSyncIssuesupdated the next time. These entries, in almost all cases, really are not a big deal. Really.

I imagine that many end-users just won’t buy that there isn’t anything wrong and they worry about potentially missing emails, appointments, or others not getting their emails or meeting requests. I can understand that.

So, what is the magic setting that you can deploy in a Group Policy object that will hide these entries from end-users? Well, I am not aware of one. I have even opened a ticket with Microsoft’s PSS, and they haven’t been able to help.

Recently, I have heard some people talking about being able to control entries in the Sync Issues folder through a registry entry. I have heard that it works, but I haven’t seen it work in practice. So, your results may vary. Give it a try.

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options and enter a DWORD for EnableConflictLogging. So to disable the enabling, you would need to enter a value of 0.

Again, it may or may not work for you, and you may be successful not in only getting it to work, but you might also have great success deploying the registry entry by using a Group Policy object.

I don’t recommend it though. I prefer the low-tech option of telling people to stay out of that folder or they might seriously break something. Smile

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